Device continuously rebooting

***Disclaimer: Try at your own risk, I have not tried any of this, so I really can not say if it will work or not, brought to you from the ZAAPTV Knowledgebase website.***

As for the box that is continuously rebooting, we have a solution. Please do the following:

(i) Immediately after the box starts reboot, PRESS AND HOLD DOWN THE "OK" KEY for about 20-30 secs(till the screen in (ii) appears).
(ii) A screen with heading "System Diagnostics" will appear.
(iii) In this, there are different options. Select the last option of "Run Previous Software"[Press Stop Key].
Please press the STOP key.

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Alex Che (05 September 2011 02:35 PM). Device continuously rebooting. Retrieved from http://zaaptv.kayako.com/Knowledgebase/Article/View/3/0/device-continuously-rebooting

Buffering Issues

***Disclaimer: Try at your own risk, I have not tried any of this, so I really can not say if it will work or not, brought to you from the ZAAPTV Knowledgebase website.***


If you have Buffering issues please see this Video: http://www.youtube.com/watch?v=j0W2KRaVoUc and change the DNS to 8.8.8.8.

Notice you should only change the DNS to 8.8.8.8 not the IP Adress.

Update 2011-12-01: If the above is not working try to replace DNS with the down listed, (DO NOT CHANGE THE IP ADRESSES).

Google

8.8.4.4

Level 3 Communications (Broomfield, CO, US)

4.2.2.1
4.2.2.2
4.2.2.3
4.2.2.4
4.2.2.5
4.2.2.6

Verizon (Reston, VA, US)

151.197.0.38
151.197.0.39
151.202.0.84
151.202.0.85
151.202.0.85
151.203.0.84
151.203.0.85
199.45.32.37
199.45.32.38
199.45.32.40
199.45.32.43

GTE (Irving, TX, US)

192.76.85.133
206.124.64.1

One Connect IP (Albuquerque, NM, US)

67.138.54.100

OpenDNS (San Francisco, CA, US)

208.67.222.222
208.67.220.220

Exetel (Sydney, AU)

220.233.167.31

VRx Network Services (New York, NY, US)

199.166.31.3

SpeakEasy (Seattle, WA, US)

66.93.87.2
216.231.41.2
216.254.95.2
64.81.45.2
64.81.111.2
64.81.127.2
64.81.79.2
64.81.159.2
66.92.64.2
66.92.224.2
66.92.159.2
64.81.79.2
64.81.159.2
64.81.127.2
64.81.45.2
216.27.175.2
66.92.159.2
66.93.87.2

Sprintlink (Overland Park, KS, US)

199.2.252.10
204.97.212.10
204.117.214.10

Cisco (San Jose, CA, US)

64.102.255.44
128.107.241.185

OpenNIC

202.83.95.227 (au)
119.31.230.42(au)
178.63.26.173 (de)
217.79.186.148 (de)
27.110.120.30(nz)
89.16.173.11 (uk)
69.164.208.50 (us)
216.87.84.211(us)


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Nick Danielsson (09 March 2011 07:16 PM). Buffering Issues. Retrieved from http://zaaptv.kayako.com/Knowledgebase/Article/View/1/0/buffering-issues

Loosing Channels

Salam everyone,

For the last couple of weeks ZAAPTV has been loosing some Arabic channels. The latest ones we lost are Al-Haya (Egyptian channel) all three of the them. I noticed that while I was searching through the channels a message would pop up saying something in the lines of " Please be patient we are updating our services and we will be adding another 200 channels soon" !!

So I am not sure if that's what's causing these problems or not! Maybe they are just working on adding new channels and in that time taking down some of them. I will send them an email today and let everyone know what their response is.

Here are a couple of tricks to help out, if the icon disappears and the channel is still broadcasting.

If you lost some channels from the front menu, and you recently watched them, try looking through your history and open it from there. Another trick is to Favorite all the channels you like, this way if the icon disappears and the channel is still broadcasting, you can still pull it up and watch it.


Salam