For a while now we all have seen the different categories ZAAPTV have under Arabic channels. All channels, News, Cartoons, Egypt, Saudi Arabia, Yemen...etc.
It was a nice touch from ZAAPTV to be able to categorize these channels like that, they started off well but they just lost the wind or the will to continue with it. Maybe has to do with the number of channels they keep on changing. Or someone who is supposed to categorize these channels immediately after they are activated is not doing so.
Anyways whatever the reason is, we would like to see the continuation of this endeavor.
If you have any comments, ideas or suggestions please let us know. Maybe someone form ZAAPTV will come by, read your suggestion and implement it ;)
Happy Zaapin'
Salam
Monday, August 6, 2012
Basic ttroubleshooting technique
First, run a speed test. Even though I don't think this is connected to ZAAPTV's servers but it will give you an indication if your wireless is working or not. Also try using Video on Demand or YouTube. These are clear indicators of your wireless card working or not.
A simple diagnosis, if you are connected wireless, try connecting your POD using a wired connection and see if it connects or not. Wireless connections are very finicky, they depend on how strong your signal is how far you are from the base station....etc. Give it a shot and try a wired connection. Maybe that could have been the problem.
Another thing to do is unplug your device for a couple of minutes and reconnect and see what happens. If you have a wireless connection try this with a wired one and see what happens.
Try a soft reset.
Last try a hard reset "you will loose all your favorites.." so before doing this email support and see what they say. If you do not get a response from ZAAPTV support contact your reseller and see what they say.
I have here a few posts on common issues, such as buffering problems and device turning on and off, read them and see if they help you out.
Salam
A simple diagnosis, if you are connected wireless, try connecting your POD using a wired connection and see if it connects or not. Wireless connections are very finicky, they depend on how strong your signal is how far you are from the base station....etc. Give it a shot and try a wired connection. Maybe that could have been the problem.
Another thing to do is unplug your device for a couple of minutes and reconnect and see what happens. If you have a wireless connection try this with a wired one and see what happens.
Try a soft reset.
Last try a hard reset "you will loose all your favorites.." so before doing this email support and see what they say. If you do not get a response from ZAAPTV support contact your reseller and see what they say.
I have here a few posts on common issues, such as buffering problems and device turning on and off, read them and see if they help you out.
Salam
Sunday, August 5, 2012
I am back ;)
Hello Everyone,
Before anything Ramadan Kareem to everyone on here.
I do apologize to everyone on here who needed help and I was not around to guide you (even though I do not know much), but I am finally here again. I finished school, and was looking for a job, so for those who think I work for ZAAPTV, guess what? I don't ;)
Anyways I am hearing many complaints and issues and problems. If your device does not work and you suspect a hardware failure please contact your reseller.
It is imperative you have a high speed connection to get good quality broadcast. Even though it says 1 or 2 Mbps, it will not work well. Like one commenter said, you might need at least 6Mbps, sucks but this is life.
The service in the beginning of Ramadan was very disappointing. Every time I tried to go through the menus or select a channel an error message "Unable to connect to server" pops up. I did find a quick way around that.
Lets say you are in the channel listing and want to go from one page to another. What used to happen was when I tried to go to the next page the spinner will show up and keep on spinning until the aforementioned error message pops up. So my workaround was when I try to go to the next page and the spinner shows up and I think it takes more than normal to process the request I press on back and try again, usually doing this a couple of times will work and go to the next page.
Anyways, in the last couple of days the service got better and the error message did not show up as often. Today though I don't think I saw that error message, which is a good thing.
I will do my best to go back and respond to all your comments, may take some time but hopefully I will be able to get it all done soon.
Take care everyone and happy Zaaping ;) <- Cool I am copyrighting this word
Keep all your questions coming and your thoughts, and this will help us all out.
One more thing, if you are having problems please be very specific, tell us what your Internet speed test results are. Your software version. Did you get the device new or used, how long you had it for..etc. I mean I don't think you just opened the box and it did not work!! If so take it back or contact your reseller and raise hell about it ;)
Salam
Before anything Ramadan Kareem to everyone on here.
I do apologize to everyone on here who needed help and I was not around to guide you (even though I do not know much), but I am finally here again. I finished school, and was looking for a job, so for those who think I work for ZAAPTV, guess what? I don't ;)
Anyways I am hearing many complaints and issues and problems. If your device does not work and you suspect a hardware failure please contact your reseller.
It is imperative you have a high speed connection to get good quality broadcast. Even though it says 1 or 2 Mbps, it will not work well. Like one commenter said, you might need at least 6Mbps, sucks but this is life.
The service in the beginning of Ramadan was very disappointing. Every time I tried to go through the menus or select a channel an error message "Unable to connect to server" pops up. I did find a quick way around that.
Lets say you are in the channel listing and want to go from one page to another. What used to happen was when I tried to go to the next page the spinner will show up and keep on spinning until the aforementioned error message pops up. So my workaround was when I try to go to the next page and the spinner shows up and I think it takes more than normal to process the request I press on back and try again, usually doing this a couple of times will work and go to the next page.
Anyways, in the last couple of days the service got better and the error message did not show up as often. Today though I don't think I saw that error message, which is a good thing.
I will do my best to go back and respond to all your comments, may take some time but hopefully I will be able to get it all done soon.
Take care everyone and happy Zaaping ;) <- Cool I am copyrighting this word
Keep all your questions coming and your thoughts, and this will help us all out.
One more thing, if you are having problems please be very specific, tell us what your Internet speed test results are. Your software version. Did you get the device new or used, how long you had it for..etc. I mean I don't think you just opened the box and it did not work!! If so take it back or contact your reseller and raise hell about it ;)
Salam
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