Patience Everyone...

Hello Everyone,

I just wanted to say I am very happy to see such a collaboration between everyone on this blog, everyone helping each other out, I know I have not been able to respond to so many of you, like I wanted to, please do not be offended I am swamped here with work and school, but insahllah once I am done with school I will do my best to better maintain this blog. Come to think of it, I dont think you guys need me anymore, you have each other now ;)


Back to business, I know it is very frustrating for everyone to loose their favorite channels and end up with a bunch of useless channels to watch. I know the feeling. Many of us sent countless emails with no response, which makes it worse and have the feeling they are being left out, but to give them some credit I think these guys are working very hard to restore\add channels.


The important thing is that we are not loosing channels, you might not see the channel on your list anymore or it might not work, but as long as someone else can see that channel that's good news. How you may ask? That means they did not completely remove it from their lineup (i.e: they will discontinue to stream that specific channel) that would be bad. But if someone else has the channel in the same geographic area as you, then that means there is a problem with their servers and switches configuration, which is fixable given the time.


What I imagine happened was they did not anticipate the demand on their device's to be that high, and that must have caused very heavy traffic on their servers, and switches, and to top it all off they are increasing their channel lineup, all that while trying to keep as many of the pods working with as many channels as they could. This is a network admins worst nightmare come true. Imagine you own a bus full of people who paid to get on it, and the bus needs to be seriously fixed\upgraded, and that must be done while driving it and you can't tell your customers to get off. (Hmmm.. maybe not the best analogy, but it will make the picture somewhat clearer on the complexity of the issue).


With the thousands ( I am just assuming here of course could be hundreds or even tens or maybe tens of thousands.....we can go forever here, anyways) of emails to slow them down, they just took the easy route of not responding, which is not an efficient one or clever one when you have a business, but I guess they reached that conclusion after being drowned with my imaginary number of emails they receive. I used to get responses from them a day later at the most, now they dont respond back.


I have many channels that were working quit working then came back to life again after a few days. New channels are added, and some I lost for good ( Al-Hayat One). That's evident they are working on it and have not completely gave up on it, I think that's a good thing, dont you think?


Lets give them a chance and not hammer them with missing or not working channel emails, they already know that !! So for any channel missing\not working...etc issues I suggest (of course you are free to do whatever that will make you happy) write the email let out all your frustration and do not send it !!! This will decrease the number of emails they get thus give them the opportunity to respond to those emails who have serious device issues that need to be worked on or looked at.


Wow, that was a lengthy post, I will leave you guys now, have fun enjoy your ZAAPTV and have a great day. Oh and one more thing, if you are missing channels tell us what country you are from so others can verify whether they are missing or working. Just a suggestion.

Salam.

P.S: Please comment and let us all know what you think. I dont think I really need to tell you that, do I?