Basic ttroubleshooting technique

First, run a speed test. Even though I don't think this is connected to ZAAPTV's servers but it will give you an indication if your wireless is working or not. Also try using Video on Demand or YouTube. These are clear indicators of your wireless card working or not.

A simple diagnosis, if you are connected wireless, try connecting your POD using a wired connection and see if it connects or not. Wireless connections are very finicky, they depend on how strong your signal is how far you are from the base station....etc. Give it a shot and try a wired connection. Maybe that could have been the problem.

Another thing to do is unplug your device for a couple of minutes and reconnect and see what happens. If you have a wireless connection try this with a wired one and see what happens.

Try a soft reset.

Last try a hard reset "you will loose all your favorites.." so before doing this email support and see what they say. If you do not get a response from ZAAPTV support contact your reseller and see what they say.

I have here a few posts on common issues, such as buffering problems and device turning on and off, read them and see if they help you out.

Salam

Buffering Issues

***Disclaimer: Try at your own risk, I have not tried any of this, so I really can not say if it will work or not, brought to you from the ZAAPTV Knowledgebase website.***


If you have Buffering issues please see this Video: http://www.youtube.com/watch?v=j0W2KRaVoUc and change the DNS to 8.8.8.8.

Notice you should only change the DNS to 8.8.8.8 not the IP Adress.

Update 2011-12-01: If the above is not working try to replace DNS with the down listed, (DO NOT CHANGE THE IP ADRESSES).

Google

8.8.4.4

Level 3 Communications (Broomfield, CO, US)

4.2.2.1
4.2.2.2
4.2.2.3
4.2.2.4
4.2.2.5
4.2.2.6

Verizon (Reston, VA, US)

151.197.0.38
151.197.0.39
151.202.0.84
151.202.0.85
151.202.0.85
151.203.0.84
151.203.0.85
199.45.32.37
199.45.32.38
199.45.32.40
199.45.32.43

GTE (Irving, TX, US)

192.76.85.133
206.124.64.1

One Connect IP (Albuquerque, NM, US)

67.138.54.100

OpenDNS (San Francisco, CA, US)

208.67.222.222
208.67.220.220

Exetel (Sydney, AU)

220.233.167.31

VRx Network Services (New York, NY, US)

199.166.31.3

SpeakEasy (Seattle, WA, US)

66.93.87.2
216.231.41.2
216.254.95.2
64.81.45.2
64.81.111.2
64.81.127.2
64.81.79.2
64.81.159.2
66.92.64.2
66.92.224.2
66.92.159.2
64.81.79.2
64.81.159.2
64.81.127.2
64.81.45.2
216.27.175.2
66.92.159.2
66.93.87.2

Sprintlink (Overland Park, KS, US)

199.2.252.10
204.97.212.10
204.117.214.10

Cisco (San Jose, CA, US)

64.102.255.44
128.107.241.185

OpenNIC

202.83.95.227 (au)
119.31.230.42(au)
178.63.26.173 (de)
217.79.186.148 (de)
27.110.120.30(nz)
89.16.173.11 (uk)
69.164.208.50 (us)
216.87.84.211(us)


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Nick Danielsson (09 March 2011 07:16 PM). Buffering Issues. Retrieved from http://zaaptv.kayako.com/Knowledgebase/Article/View/1/0/buffering-issues