Basic ttroubleshooting technique

First, run a speed test. Even though I don't think this is connected to ZAAPTV's servers but it will give you an indication if your wireless is working or not. Also try using Video on Demand or YouTube. These are clear indicators of your wireless card working or not.

A simple diagnosis, if you are connected wireless, try connecting your POD using a wired connection and see if it connects or not. Wireless connections are very finicky, they depend on how strong your signal is how far you are from the base station....etc. Give it a shot and try a wired connection. Maybe that could have been the problem.

Another thing to do is unplug your device for a couple of minutes and reconnect and see what happens. If you have a wireless connection try this with a wired one and see what happens.

Try a soft reset.

Last try a hard reset "you will loose all your favorites.." so before doing this email support and see what they say. If you do not get a response from ZAAPTV support contact your reseller and see what they say.

I have here a few posts on common issues, such as buffering problems and device turning on and off, read them and see if they help you out.

Salam

Loosing Channels

Salam everyone,

For the last couple of weeks ZAAPTV has been loosing some Arabic channels. The latest ones we lost are Al-Haya (Egyptian channel) all three of the them. I noticed that while I was searching through the channels a message would pop up saying something in the lines of " Please be patient we are updating our services and we will be adding another 200 channels soon" !!

So I am not sure if that's what's causing these problems or not! Maybe they are just working on adding new channels and in that time taking down some of them. I will send them an email today and let everyone know what their response is.

Here are a couple of tricks to help out, if the icon disappears and the channel is still broadcasting.

If you lost some channels from the front menu, and you recently watched them, try looking through your history and open it from there. Another trick is to Favorite all the channels you like, this way if the icon disappears and the channel is still broadcasting, you can still pull it up and watch it.


Salam